![]() The system will launch a guided step-by-step process. Within the Find Help tile, there is also a link for employees to create a new case if they did not find the answer that they were looking for. Employees are also given the choice to answer whether or not they found the solution helpful. The solution details will show the question that was asked, the response with the solution, and the number of people who said that they found this solution to be helpful. The employee can click on one of the solutions to see more details about it. When the employee hits the “Maximize” button on the Find Help tile, they can see results for recommended solutions, known issues, and FAQs. In this example, the Find Help tile shows four recommended solutions for issues related to pay slips. The right-hand side of the screen shows the related information panel that contains the Find Help tile and My Cases tiles. Let’s say that when the employee opens that tile, they don’t see any pay slips on file displayed on the screen. The employee will log in to the Employee Self Service homepage and click the Pay Slips tile. The video below showed a demonstration of how an employee might handle an issue when viewing a pay slip for the first time. Set up the direct report structure for the managers in your organization.Set up HCM security, giving Helpdesk agents access to the data of the people they will be serving.Now, HR departments can leverage the same technology to handle high call volume and address a wide range of HR issues.Īs part of the PeopleSoft HR Helpdesk setup, you must: Helpdesks have become increasingly common in IT organizations and retail business environments to manage customer relations. It supports the entire request-to-resolve business process. This integration enables efficient handling of issues-helping employees to explore solutions and create cases directly from HR self-service modules. The HR Helpdesk is built entirely with HR processes and security with delivered integrations to your PeopleSoft HCM application. It provides a complete view of a person’s HCM data. This PeopleSoft CRM application is set up and operated from CRM but extracts and displays data that is stored in PeopleSoft HCM. Time and Labor: The Time and Labor module records and tracks employee timesheets for payroll.The PeopleSoft HR Helpdesk allows employees to get answers to HR-related questions, look up solutions to known issues, and create and track their HR cases using desktop, laptop, or mobile devices. Produce management and operational reports ![]() Provide documentation for validating employee time and attendance data Process payroll data for biweekly and monthly pay groups The Payroll module enables the enterprise to:ĭefine and manage earnings and deduction offerings Payroll: The Payroll module provides all the tools to run an efficient payroll operation, from calculating federal, state, and local tax, to linking all personnel, benefits, and General Ledger information, to leveraging standard or customizable payroll reports. View a summary of employee benefit data online or in delivered reportsĬreate ad hoc reports to support the budget process Track benefits expenses for employees and business units Manually enroll employees and dependents into a benefit programĬalculate deductions for the employees based on their enrollment in benefit plans Once employee information is entered into the system, it can be worked with in a variety of ways, for example, generating printed reports, viewing summary data pages, and performing ad hoc online queries.īase Benefits: The Base Benefits module enables the enterprise to manage its employee benefit programs. Monitor Absence - records leave taken by salaried monthly employeesĪdminister Training - accommodates scheduling and tracking of employee training courses Plan Salaries - serves as repository for employee review data via the Performance Planning Review (PPR) Position Management - maintains vacant and filled position information across business units throughout the enterpriseĪdminister Workforce - creates and maintains employee actions This information is the basis for building a comprehensive history of the person's career in the organization and for performing tasks in all aspects of human resource management, including salary administration, benefits, payroll, and workforce-related planning. Whenever a new person is brought into the enterprise, a new record is added to PeopleSoft Human Resources. Human Resources: The foundation of PeopleSoft HRMS is the Human Resources module. LSU Health Sciences Center has implemented the following PeopleSoft HRMS Modules:
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